Lighting manufacturing
A lighting manufacturer, new to Salesforce
The challenge
New to Salesforce. Orders were built in their warehouse system while the service team worked in a separate support tool with little visibility into those orders, and every quote was built by hand.
The result
We set them up on Salesforce from scratch and made it where orders get built, then flow down to the warehouse system automatically. Service runs in Salesforce now too, so the support team can finally see every order and the full customer history in one place. An AI inventory assistant lets them check stock and tell a customer what's available at each warehouse in seconds. Quotes go out faster and come out right the first time, and they retired a separate support tool they'd been paying for.